Accessible Customer Service

Policy Intent

Extend-A-Family is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.  Extend-A-Family understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.  Extend-A-Family is committed to complying with both the Ontario Human Rights Code and the AODA and is also committed to excellence in serving all customers including people with disabilities.  Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Please click here to see the full text of the Extend-A-Family Accessibility Policy.

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